#USANAAPC20
MAY 7 - 9, 2020
KOREA INTERNATIONAL EXHIBITION & CONVENTION CENTER, SEOUL KOREA
KOREA INTERNATIONAL EXHIBITION & CONVENTION CENTER, SEOUL KOREA
Welcome to the USANA Asia Pacific Convention 2020
The 2020 USANA Asia Pacific Convention will give you the chance to transform your life and your business. With amazing announcements, once-in-a-lifetime trainings, and networking opportunities with USANA management and other leaders, this is an event you won’t want to miss.
If you’ve attended Convention before, you understand just how vital it is to your business; but if this is your first time, you’re about to find out.
The 2020 USANA Asia Pacific Convention will give you the chance to transform your life and your business. With amazing announcements, once-in-a-lifetime trainings, and networking opportunities with USANA management and other leaders, this is an event you won’t want to miss.
If you’ve attended Convention before, you understand just how vital it is to your business; but if this is your first time, you’re about to find out.
Ticket Sales
Ticket Sales will be announced on 26 April. Tickets will be on sale on April 29, 2019 and can be purchased on The Hub under Events Registration page. Please ensure the following information is ready upon registration:
*Each attendee is required to provide his or her own email address for him or her to receive his or her individual registration barcode. Duplicate email address will be removed, which may result in delayed registration onsite.
- Distributor ID
- Distributor Name
- A valid Email address*
*Each attendee is required to provide his or her own email address for him or her to receive his or her individual registration barcode. Duplicate email address will be removed, which may result in delayed registration onsite.
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Ticket Price |
Ticket Assignment |
Cancellations |
Convention Special 5 Pack April 29 – May 10, 2019 |
KR 1,089,000 |
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No refunds |
Convention Special Pricing April 29 – May 31, 2019 |
KR 242,000 |
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50% of Purchase price |
Early Bird Pricing June 01, 2019 – 31 Dec, 2019 |
KR 388,000 |
Free Online, otherwise KR 20,000 fee apply |
50% of Purchase price |
Regular Pricing Jan 1 – April 3, 2020 |
KR 466,000 |
No more ticket transfer or name assigning |
No more cancellations or refunds |
On-Site Pricing May 7 – May 9, 2020 |
KR 512,000 |
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Ticket opening times (all times local): Monday 29th April 2019
Country |
Time |
Indonesia |
11:30AM |
Thailand |
11:30AM |
China |
12:30PM |
Singapore |
12:30PM |
Hong Kong |
12:30PM |
Malaysia |
12:30PM |
Philippines |
12:30PM |
Taiwan |
12:30PM |
Japan |
1:30PM |
Korea |
1:30PM |
Australia |
2:30PM |
New Zealand |
5:30PM |
U.S./. Salt Lake |
10:30PM (Sunday, 28th April) |
Waiting List
The maximum number of tickets to purchase on our waiting list will be two (2) per distributorship.
Please note that a fee of KR 100,000 will be charged per ticket – if you manage to get your convention ticket, the KR 100,000 will be deducted from your ticket purchase. If you don’t manage to get a ticket, you will receive a full refund.
The waitlist will be closed when the number of requested tickets reach 300, or January 31, 2020, whichever comes first. Ticket fulfilment and refunds for the waiting list fee will be completed by January 31, 2020.
Please note that a fee of KR 100,000 will be charged per ticket – if you manage to get your convention ticket, the KR 100,000 will be deducted from your ticket purchase. If you don’t manage to get a ticket, you will receive a full refund.
The waitlist will be closed when the number of requested tickets reach 300, or January 31, 2020, whichever comes first. Ticket fulfilment and refunds for the waiting list fee will be completed by January 31, 2020.
Name Assignments
All name assignments can be done for free online before April 3, 2020. Each ticket assigned through call-ins to customer service would incur a fee of KR 20,000 per assignment.
All name assignments have to be completed by April 3, 2020 with their personal email address provided. No further name assignments will be allowed from April 4 onwards, and there will not be name assignments on-site during the Convention. If tickets are not sold out, you will be available to purchase tickets on-site (full price)
Please contact your market’s Customer Service if you are assigning a ticket to a guest (no additional charges). A ticket that is assigned to a guest, cannot be re-assigned to a Distributor on-site.
All name assignments have to be completed by April 3, 2020 with their personal email address provided. No further name assignments will be allowed from April 4 onwards, and there will not be name assignments on-site during the Convention. If tickets are not sold out, you will be available to purchase tickets on-site (full price)
Please contact your market’s Customer Service if you are assigning a ticket to a guest (no additional charges). A ticket that is assigned to a guest, cannot be re-assigned to a Distributor on-site.
Recognition
We’ll be recognising Distributors in Singapore, Australia, Hong Kong, Indonesia, Japan, Korea, Malaysia, New Zealand, the Philippines, Taiwan, and Thailand. Distributors who are not from these regions but who meet the requirements for recognition will not receive recognition at the Asia Pacific Convention.
The qualification period for these major awards is from December 29, 2018 to December 27, 2019 (MST).
Top 25 Rising Stars
Top 25 PaceSetter Creators
Top 25 Preferred Customer Enrollers
Top 25 Distributor Enrollers
Top 25 Growth
Top 25 Income Earners
The qualification period for new Executive ranks is from March 24, 2019 to April 4, 2020 (MST). If you’re looking forward to being recognised on the Grand Stage or gaining exclusive access to the Executive Lounge, do set your goals with our recognition cut-off dates in mind.
The qualification period for these major awards is from December 29, 2018 to December 27, 2019 (MST).
Top 25 Rising Stars
Top 25 PaceSetter Creators
Top 25 Preferred Customer Enrollers
Top 25 Distributor Enrollers
Top 25 Growth
Top 25 Income Earners
The qualification period for new Executive ranks is from March 24, 2019 to April 4, 2020 (MST). If you’re looking forward to being recognised on the Grand Stage or gaining exclusive access to the Executive Lounge, do set your goals with our recognition cut-off dates in mind.
Cancellation and Refunds
All cancellations have to be done through your local customer service. Any refunds made before April 3, 2020, will be at 50% of the purchase price. Refund process forms part of the purchase process as per Korean Selling policies. Refunds will be made in Korean Won and are subjected to bank’s currency exchange rate at the point of transactions. USANA is not responsible for such charges.
There will be no refunds or cancellations after April 3, 2020.
Refunds for Unsuccessful Visa Application
If your Visa application to Korea is unsuccessful, you may request for a refund of your ticket fee. Please note the following:
There will be no refunds or cancellations after April 3, 2020.
Refunds for Unsuccessful Visa Application
If your Visa application to Korea is unsuccessful, you may request for a refund of your ticket fee. Please note the following:
- These requests will be evaluated on a case-by-case basis.
- Documentation of your unsuccessful Visa application must be provided.
- A Visa cancellation fee of KR 20,000 applies.
- All requests must be received by April 3, 2020, and will not be processed until after the Asia Pacific Convention.
Terms & Conditions
- All tickets to the USANA Asia Pacific Convention 2020 are purchasable on The Hub, via a 3rd party website (Aventri). Tickets may not be purchased over the counter or on the phone.
- Tickets via 3rd party website will be sold on a first-come-first served basis to all markets worldwide while stocks last.
- All transactions will be done in Korea Won and are subjected to the bank’s currency exchange rate at the point of transaction.
- As USANA's Asia Pacific Convention is a business meeting, with a focus on networking, training and motivation, Distributors are strongly advised not to bring children under 16 years old. Please refer to Child Attendance Policy for more details.
- A ticket has already been assigned to a guest, cannot be re-assigned to a Distributor on-site.
- Each ticket assigned through call-ins to customer service would incur a fee of KR 20,000 per assignment. Guest ticket assignment will have to go through local market’s customer service (no additional charges).
- Here are the local ticket opening times:
- Ticket opening times (all times local): Monday 29th April
Country |
Time |
Indonesia |
11:30AM |
Thailand |
11:30AM |
China |
12:30PM |
Singapore |
12:30PM |
Hong Kong |
12:30PM |
Malaysia |
12:30PM |
Philippines |
12:30PM |
Taiwan |
12:30PM |
Japan |
1:30PM |
Korea |
1:30PM |
Australia |
3:30PM |
New Zealand |
5:30PM |
U.S./. Salt Lake |
10:30PM (October 17) |
9. The USANA Asia Pacific Convention 2020 will be recognising Distributors in Singapore, Australia, Hong Kong, Indonesia, Japan, Korea, Malaysia, New Zealand, the Philippines, Taiwan, and Thailand.
10. Distributors who meet the requirements for recognition, but who are not from the above regions will not receive recognition at the USANA Asia Pacific Convention 2020.
11. Any on-site re-prints of name badges will incur a fee of KR 20,000.
12. Any replacement wristbands will incur a fee of KR 20,000.
13. All Distributors (including those from BabyCare China) can purchase up to 1000 SVP of USANA’s products, with no more than four of any individual product.
14. There will be no purchase limits on regular Korea products for Korea Distributors. However, the limit of four applies for convention specials.
15. USANA Health Sciences, inc. reserves the right to make any changes to the terms and conditions without prior notice.
10. Distributors who meet the requirements for recognition, but who are not from the above regions will not receive recognition at the USANA Asia Pacific Convention 2020.
11. Any on-site re-prints of name badges will incur a fee of KR 20,000.
12. Any replacement wristbands will incur a fee of KR 20,000.
13. All Distributors (including those from BabyCare China) can purchase up to 1000 SVP of USANA’s products, with no more than four of any individual product.
14. There will be no purchase limits on regular Korea products for Korea Distributors. However, the limit of four applies for convention specials.
15. USANA Health Sciences, inc. reserves the right to make any changes to the terms and conditions without prior notice.
Product Purchase Policy
- Every distributorship may purchase up to 1,000 SVP of products in total transactions over the three-day Convention. Volume points from all purchases at Convention go to the current week.
- Logo merchandise will be available beginning Thursday, May 7, 2020. Distributors may purchase up to four of any one item from Thursday, May 7 through Friday, May 8. The purchasing limit will be lifted for Saturday.
- Nutritional products, Celavive® and the Convention special will be available starting Friday, May 8. Distributors may purchase up to four of any one item on Thursday. The purchasing limit will be lifted for Saturday.
- Only registered Distributors will be able to purchase Convention specials and logo merchandise, and purchases must be made in person. Unregistered Distributors will only be able to purchase regular Korea products.
- The Korea office will be closed throughout the three-day Convention. Korea Distributors who have not registered for Asia Pacific Convention will still be able to purchase regular Korea products (excluding Convention specials and logo merchandise) and/or collect their Auto Orders at the Convention Store.
- Shipping will not be provided at Asia Pacific Convention. However, Distributors may choose to arrange their own shipping at their own expense.
- There will be no SVP limits for Korean Associates
- Guests can only purchase local Korean products up to 200 points through their ticket purchaser (Distributor ID required)
Child Attendance Policy
- USANA’s Asia Pacific Convention is a business meeting, with a focus on networking, training and motivation. For the benefits of all attendees, the following policies are put into place to reduce distractions and disturbances.
- Children 16 and over are required to purchase a ticket, obtain an ID badge, and will be allowed into all areas of Convention
- Children under the age of 16 will not be issued an ID badge, but are allowed in the general sessions, workshops, all common areas, and most activities
- Children under the age of 16 will not be allowed admittance into the Executive Lounge.
- Should the child become disruptive or distracting in any way to the session/workshop/activity, the parent/guardian and child will be asked to leave the area immediately
Frequently-Asked Questions
What is the location of the Asia Pacific Convention 2020?
Asia Pacific Convention will be held at Korea International Exhibition & Convention Center .
How do I get to Korea International Exhibition & Convention Center (KINTEX)?
MRT
Take the Subway to Daewha Subway Station. From Exit No. 2: Walk for 15 minutes to get to KINTEX Street. Alternatively, from Subway Exit No. 5: Take bus number 039 or 082 or 9700 or 8190 or 8407.
Other ways to get to KINTEX can be found here: http://www.kintex.com/client/_eng/c071101/c071101_00.jsp
What translation services will be available?
Asia Pacific Convention will have simultaneous translations in Mandarin, Korean, Thai, and Bahasa Indonesia at all general sessions and the award show. See the event schedule for further details on what sessions will be translated.
Who do I contact if my FM receiver doesn’t work?
Go to the information counter for assistance.
What amenities are available in the Executive Lounge?
The Executive Lounge is reserved for all Executive Gold Directors and above, including any Foundation Executive Diamonds and Million Dollar Club members. Qualifying members can shop at their own comfort and collect their products at the VIP store. There will be light refreshments plus access to computers. If you’re not sure if you qualify for Executive benefits, contact your local field development team.
Can I visit the USANA Korea office?
The USANA Korea office will be closed May 7 to 9, 2020. All Distributors and Preferred Customers are welcome to purchase products from the Convention Store instead.
Can I transfer my ticket on-site?
All name assignments must be completed by April 3, 2020. No further name assignments will be allowed after April 04. There will not be any name assignments or re-assigning of names on-site during the Convention.
How do I turn on the push notifications on the Event app?
Android
Go to your phone’s settings, “Application Manager,” and select the “USANA Live” app. Make sure the checkbox for “Show Notifications” is on.
iPhone
Go to your phone’s settings and select “USANA Live”. Make sure the “Allow Notifications” button is switched on.
Who can expect to be honoured at the awards ceremony?
Asia Pacific Convention will be held at Korea International Exhibition & Convention Center .
How do I get to Korea International Exhibition & Convention Center (KINTEX)?
MRT
Take the Subway to Daewha Subway Station. From Exit No. 2: Walk for 15 minutes to get to KINTEX Street. Alternatively, from Subway Exit No. 5: Take bus number 039 or 082 or 9700 or 8190 or 8407.
Other ways to get to KINTEX can be found here: http://www.kintex.com/client/_eng/c071101/c071101_00.jsp
What translation services will be available?
Asia Pacific Convention will have simultaneous translations in Mandarin, Korean, Thai, and Bahasa Indonesia at all general sessions and the award show. See the event schedule for further details on what sessions will be translated.
Who do I contact if my FM receiver doesn’t work?
Go to the information counter for assistance.
What amenities are available in the Executive Lounge?
The Executive Lounge is reserved for all Executive Gold Directors and above, including any Foundation Executive Diamonds and Million Dollar Club members. Qualifying members can shop at their own comfort and collect their products at the VIP store. There will be light refreshments plus access to computers. If you’re not sure if you qualify for Executive benefits, contact your local field development team.
Can I visit the USANA Korea office?
The USANA Korea office will be closed May 7 to 9, 2020. All Distributors and Preferred Customers are welcome to purchase products from the Convention Store instead.
Can I transfer my ticket on-site?
All name assignments must be completed by April 3, 2020. No further name assignments will be allowed after April 04. There will not be any name assignments or re-assigning of names on-site during the Convention.
How do I turn on the push notifications on the Event app?
Android
Go to your phone’s settings, “Application Manager,” and select the “USANA Live” app. Make sure the checkbox for “Show Notifications” is on.
iPhone
Go to your phone’s settings and select “USANA Live”. Make sure the “Allow Notifications” button is switched on.
Who can expect to be honoured at the awards ceremony?
WALL OF FAME |
ASIA PACIFIC AWARD CEREMONY (ON-STAGE RECOGNITION) |
OFF-STAGE RECOGNITION |
RED CARPET EVENT (VIP GRAND PARADE ON STAGE) |
SHARE THE VISION RECEPTION |
New Gold Directors |
New Executive Gold |
New Gold Directors |
All attending Diamonds and Stars from all over the world |
Top 10 Income Earners per country |
New Ruby Directors |
New Executive Ruby |
New Ruby Directors |
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Top 10 Growth per country |
New Emerald Directors |
New Executive Emerald |
New Emerald Directors |
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Country Vision Award Winners |
New Diamond Directors |
New Diamond |
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New Star Diamond Directors |
New Executive Diamond |
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New Executive Gold |
New Star Diamond |
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New Executive Ruby |
New Executive Star Diamond |
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New Executive Emerald |
Top 25 Rising Stars |
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New Executive Diamond |
Top 25 PC Enrollers |
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New Executive Star |
Top 25 Associate Enrollers |
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Top 25 AP Growth |
Top 25 Pacesetter Creators |
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Top 25 AP Income Earners |
Top 25 Growth |
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Top 25 Income Earners |
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