Welcome to the USANA Asia Pacific Convention 2019
The 2019 USANA Asia Pacific Convention will give you the chance to transform your life and your business. With amazing announcements, once-in-a-lifetime trainings, and networking opportunities with USANA management and other leaders, this is an event you won’t want to miss.
If you’ve attended Convention before, you understand just how vital it is to your business; but if this is your first time, you’re about to find out.
The 2019 USANA Asia Pacific Convention will give you the chance to transform your life and your business. With amazing announcements, once-in-a-lifetime trainings, and networking opportunities with USANA management and other leaders, this is an event you won’t want to miss.
If you’ve attended Convention before, you understand just how vital it is to your business; but if this is your first time, you’re about to find out.
Ticket Sales
Tickets will be on sale on October 18, 2018 and can be purchased on The Hub under Events Registration page. Please ensure the following information is ready upon registration:
*Each attendee is required to provide his or her own email address for him or her to receive his or her individual registration barcode. Duplicate email address will be removed, which may result in delayed registration onsite.
Ticket Price
Wait List
Ticket Assignment
Cancellation
Special Pricing
October 18 – 31, 2018
SGD 276
SGD 100
(ends January 31, 2019)
Free Online, otherwise SGD 25 fee apply
50% of purchase price
Early Bird Pricing
November 1, 2018 – March 22, 2019
SGD 442
Free Online, otherwise SGD 25 fee apply
50% of purchase price
Regular Pricing
March 23 – April 26, 2019
SGD 525
No more ticket transfer or name assigning
No more cancellations or refunds
Sales of ticket on October 18 based on time zone
- Distributor ID
- Distributor Name
- A valid Email address*
*Each attendee is required to provide his or her own email address for him or her to receive his or her individual registration barcode. Duplicate email address will be removed, which may result in delayed registration onsite.
Ticket Price
Wait List
Ticket Assignment
Cancellation
Special Pricing
October 18 – 31, 2018
SGD 276
SGD 100
(ends January 31, 2019)
Free Online, otherwise SGD 25 fee apply
50% of purchase price
Early Bird Pricing
November 1, 2018 – March 22, 2019
SGD 442
Free Online, otherwise SGD 25 fee apply
50% of purchase price
Regular Pricing
March 23 – April 26, 2019
SGD 525
No more ticket transfer or name assigning
No more cancellations or refunds
Sales of ticket on October 18 based on time zone
Country |
Time |
Thailand |
11:30AM |
Indonesia |
11:30AM |
Singapore |
12:30PM |
BabyCare China |
12:30PM |
Hong Kong |
12:30PM |
Malaysia |
12:30PM |
Philippines |
12:30PM |
Taiwan |
12:30PM |
Japan |
1:30PM |
Korea |
1:30PM |
Australia |
3:30PM |
New Zealand |
5:30PM |
U.S./. Salt Lake |
10:30PM (October 17) |
Waiting List
The maximum number of tickets to purchase on our waiting list will be two (2) per distributorship. This waitlist option is currently not available for BabyCare China Distributor.
Please note that a fee of S$ 100 will be charged per ticket – if you manage to get your convention ticket, the S$ 100 will be deducted from your ticket purchase. If you don’t manage to get a ticket, you will receive a full refund.
The waitlist will be closed when the number of requested tickets reach 300, or January 31, 2019, whichever comes first. Ticket fulfilment and refunds for the waiting list fee will be completed by January 31, 2019.
Please note that a fee of S$ 100 will be charged per ticket – if you manage to get your convention ticket, the S$ 100 will be deducted from your ticket purchase. If you don’t manage to get a ticket, you will receive a full refund.
The waitlist will be closed when the number of requested tickets reach 300, or January 31, 2019, whichever comes first. Ticket fulfilment and refunds for the waiting list fee will be completed by January 31, 2019.
Name Assignments
All name assignments can be done for free online before March 22, 2019. Each ticket assigned through call-ins to customer service would incur a fee of S$ 25 per assignment.
All name assignments have to be completed by March 22, 2019 with their personal email address provided. No further name assignments will be allowed from March 23 onwards, and there will not be name assignments on-site during the Convention.
Please contact your market’s Customer Service if you are assigning a ticket to a guest (no additional charges). Distributors outside of China will not be able to assign tickets to Distributors or guests in China. A ticket that is assigned to a guest, cannot be re-assigned to a Distributor on-site.
All name assignments have to be completed by March 22, 2019 with their personal email address provided. No further name assignments will be allowed from March 23 onwards, and there will not be name assignments on-site during the Convention.
Please contact your market’s Customer Service if you are assigning a ticket to a guest (no additional charges). Distributors outside of China will not be able to assign tickets to Distributors or guests in China. A ticket that is assigned to a guest, cannot be re-assigned to a Distributor on-site.
Recognition
We’ll be recognising Distributors in Singapore, Australia, Hong Kong, Indonesia, Japan, Korea, Malaysia, New Zealand, the Philippines, Taiwan, and Thailand.
The qualification period for these major awards is from December 30, 2017 to December 28, 2018 (MST).
Top 25 Rising Stars
Top 25 PaceSetter Creators
Top 25 Preferred Customer Enrollers
Top 25 Distributor Enrollers
Top 25 Growth
Top 25 Income Earners
The qualification period for new Executive ranks is from April 21, 2018 to March 22, 2019 (MST). If you’re looking forward to being recognised on the Grand Stage or gaining exclusive access to the Executive Lounge, do set your goals with our recognition cut-off dates in mind.
The qualification period for these major awards is from December 30, 2017 to December 28, 2018 (MST).
Top 25 Rising Stars
Top 25 PaceSetter Creators
Top 25 Preferred Customer Enrollers
Top 25 Distributor Enrollers
Top 25 Growth
Top 25 Income Earners
The qualification period for new Executive ranks is from April 21, 2018 to March 22, 2019 (MST). If you’re looking forward to being recognised on the Grand Stage or gaining exclusive access to the Executive Lounge, do set your goals with our recognition cut-off dates in mind.
WALL OF FAME |
ASIA PACIFIC AWARD CEREMONY (ON-STAGE RECOGNITION) |
OFF-STAGE RECOGNITION |
RED CARPET EVENT (VIP GRAND PARADE ON STAGE) |
SHARE THE VISION RECEPTION |
New Gold Directors |
New Executive Gold |
New Gold Directors |
All attending Diamonds and Stars from all over the world |
Top 10 Income Earners per country |
New Ruby Directors |
New Executive Ruby |
New Ruby Directors |
- |
Top 10 Growth per country |
New Emerald Directors |
New Executive Emerald |
New Emerald Directors |
- |
- |
New Diamond Directors |
New Diamond |
- |
- |
- |
New Star Diamond Directors |
New Executive Diamond |
- |
- |
- |
New Executive Gold |
New Star Diamond |
- |
- |
- |
New Executive Ruby |
New Executive Star Diamond |
- |
- |
- |
New Executive Emerald |
Top 25 Rising Stars |
- |
- |
- |
New Executive Diamond |
Top 25 PC Enrollers |
- |
- |
- |
New Executive Star |
Top 25 Associate Enrollers |
- |
- |
- |
Top 25 AP Growth |
Top 25 Pacesetter Creators |
- |
- |
- |
Top 25 AP Income Earners |
Top 25 Growth |
- |
- |
- |
- |
Top 25 Income Earners |
- |
- |
- |
Cancellation and Refunds
All cancellations have to be done through your local customer service. Any refunds made before March 23, 2019, will be at 50% of the purchase price. Refunds will be made in Singapore Dollars and are subjected to bank’s currency exchange rate at the point of transactions.
There will be no refunds or cancellations after March 23, 2019.
Refunds for Unsuccessful Visa Application
If your Visa application to Singapore is unsuccessful, you may request for a refund of your ticket fee. Please note the following:
There will be no refunds or cancellations after March 23, 2019.
Refunds for Unsuccessful Visa Application
If your Visa application to Singapore is unsuccessful, you may request for a refund of your ticket fee. Please note the following:
- These requests will be evaluated on a case-by-case basis.
- Documentation of your unsuccessful Visa application must be provided.
- A Visa cancellation fee of S$ 25 applies.
- All requests must be received by March 22, 2019, and will not be processed until after the Asia Pacific Convention.
Terms & Conditions
- All tickets to the USANA Asia Pacific Convention 2019 are purchasable on The Hub, via a 3rd party website (Aventri). Tickets may not be purchased over the counter or on the phone.
- The maximum number of tickets is four (4) per Distributorship.
- Tickets via 3rd party website will be sold on a first-come-first served basis to all markets worldwide (except China), while stocks last.
- All transactions will be done in Singapore Dollars and are subjected to the bank’s currency exchange rate at the point of transaction.
- As USANA's Asia Pacific Convention is a business meeting, with a focus on networking, training and motivation, Distributors are strongly advised not to bring children under 16 years old. Please refer to Child Attendance Policy for more details.
- Babycare Distributors cannot purchase event tickets online, and all registration for BabyCare China distributors will have to be done through the BabyCare China Customer Service team. The S$ 25 fee for call-in name assignments will not be applicable to BabyCare China Distributors.
- Distributors outside of China will not be able to assign tickets to Distributors or guests in China.
- A ticket has already been assigned to a guest, cannot be re-assigned to a Distributor on-site.
- Each ticket assigned through call-ins to customer service would incur a fee of S$ 25 per assignment. Guest ticket assignment will have to go through local market’s customer service (no additional charges).
- Here are the local ticket opening times:
Country |
Time |
Thailand |
11:30AM |
Indonesia |
11:30AM |
Singapore |
12:30PM |
BabyCare China |
12:30PM |
Hong Kong |
12:30PM |
Malaysia |
12:30PM |
Philippines |
12:30PM |
Taiwan |
12:30PM |
Japan |
1:30PM |
Korea |
1:30PM |
Australia |
3:30PM |
New Zealand |
5:30PM |
U.S./. Salt Lake |
10:30PM (October 17) |
11. The USANA Asia Pacific Convention 2019 will be recognising Distributors in Singapore, Australia, Hong Kong, Indonesia, Japan, Korea, Malaysia, New Zealand, the Philippines, Taiwan, and Thailand.
12. Distributors who meet the requirements for recognition, but who are not from the above regions will not receive recognition at the USANA Asia Pacific Convention 2019.
13. Any on-site re-prints of name badges will incur a fee of SGD25.
14. Any replacement wristbands will incur a fee of SGD 25.
15. All Distributors (including those from BabyCare China) can purchase up to 1000 SVP of USANA’s products, with no more than four of any individual product.
16. There will be no purchase limits on regular Singapore products for Singapore Distributors. However, the limit of four applies for convention specials.
17. USANA Health Sciences Singapore Pte Ltd reserves the right to make any changes to the terms and conditions without prior notice.
12. Distributors who meet the requirements for recognition, but who are not from the above regions will not receive recognition at the USANA Asia Pacific Convention 2019.
13. Any on-site re-prints of name badges will incur a fee of SGD25.
14. Any replacement wristbands will incur a fee of SGD 25.
15. All Distributors (including those from BabyCare China) can purchase up to 1000 SVP of USANA’s products, with no more than four of any individual product.
16. There will be no purchase limits on regular Singapore products for Singapore Distributors. However, the limit of four applies for convention specials.
17. USANA Health Sciences Singapore Pte Ltd reserves the right to make any changes to the terms and conditions without prior notice.
Product Purchase Policy
- Every distributorship may purchase up to 1,000 SVP of products in total transactions over the three-day Convention. Volume points from all purchases at Convention go to the current week.
- Logo merchandise will be available beginning Wednesday, April 24. Distributors may purchase up to four of any one item from Wednesday, April 24 through Thursday, April 25. The purchasing limit will be lifted for Friday.
- Nutritional products, Celavive® and the Convention special (Splash products) will be available starting Thursday, April 25. Distributors may purchase up to four of any one item on Thursday. The purchasing limit will be lifted for Friday.
- Only registered Distributors will be able to purchase Convention specials and logo merchandise, and purchases must be made in person. Unregistered Distributors will only be able to purchase regular Singapore products.
- The Singapore office will be closed throughout the three-day Convention. Singapore Distributors who have not registered for Asia Pacific Convention will still be able to purchase regular Singapore products (excluding Convention specials and logo merchandise) and/or collect their Auto Orders at the Convention Store.
- Shipping will not be provided at Asia Pacific Convention. However, Distributors may choose to arrange their own shipping at their own expense.
Child Attendance Policy
- USANA’s Asia Pacific Convention is a business meeting, with a focus on networking, training and motivation. We want to minimize distractions and disturbance for all attendees.
- Children 16 and over are required to purchase a ticket, obtain an ID badge, and will be allowed into all areas of convention.
- Children under the age of 16 will not be issued an ID badge, but are allowed in the general sessions, workshops all common areas, and most activities.
- Children under the age of 16 will not be allowed admittance into the Executive Lounge
- Should the child become disruptive or distracting in any way to the session/workshops/activity, the parent/guardian and child will be asked to leave the area immediately.
Luggage Policy
Each attendee will only be allowed one personal item that can fit under their seat in Halls 601-604. Dimensions may not exceed 18 x 14 x 8 inches (45 x 35 x 20 cm). Additional luggage, strollers, wagons, etc. will not be allowed in Hall 601-604.
Frequently-Asked Questions
What is the location of the Asia Pacific Convention 2019?
Asia Pacific Convention will be held at the Suntec Convention Centre. Exhibitions will be held in Halls 401–403, on level 4. Workshops will be located in Halls 404–406, and 601–604. Hall 601–604 will be used for the general sessions and the awards ceremony.
How do I get to the Suntec Convention Centre?
MRT
The Mass Rapid Transit (MRT) system is the quickest and most affordable way to travel in Singapore. You can purchase standard one-time travel tickets or tourist concessions passes here. [http://www.ezlink.com.sg/home-tourist] Take the MRT to the Esplanade MRT Station, which is close to the Suntec Convention Centre. Download the route map here. [https://www.lta.gov.sg/content/ltaweb/en/public-transport/mrt-and-lrt-trains/train-system-map.html]
Bus
Singapore’s bus system can help you reach less accessible destinations. You can either use cash or purchase a stored value card, locally known as an EZ link card. [http://www.ezlink.com.sg/home-tourist] For more information about private bus service, contact SBS Transit, SMRT, or Suntec. [https://www.sbstransit.com.sg] [http://www.smrt.com.sg] [https://www.suntecsingapore.com/getting-here/]
Taxi
Definitely the most convenient way to travel in Singapore, especially if you’re travelling with a group or carrying a lot of stuff. You can hail a taxi in most parts of Singapore, but taxis are only allowed to pick up or drop off passengers at designated taxi stands in the city centre. For a list of taxi companies, click here. [https://www.lta.gov.sg/content/ltaweb/en/public-transport/taxis%20and%20private%20hire%20cars/getting-a-taxi.html]
What translation services will be available?
Asia Pacific Convention will have simultaneous translations in Mandarin, Korean, Thai, and Bahasa Indonesia at all general sessions and the award show. See the event schedule for further details on what sessions will be translated.
Who do I contact if my FM receiver doesn’t work?
Go to the information counter for assistance.
What amenities are available in the Executive Lounge?
The Executive Lounge is reserved for all Executive Gold Directors and above, including any Foundation Executive Diamonds. Qualifying members can shop at their own comfort and collect their products at the VIP store. There will be light refreshments plus access to computers. If you’re not sure if you qualify for Executive benefits, contact your local field development team.
How do I qualify for the Electronic Tourist Refund Scheme (eTRS)?
There is a tourist goods and service tax (GST) booth on level 4 to assist you. To qualify for the eTRS, you must meet the following criteria:
Can I visit the USANA Singapore office?
The USANA Singapore office will be closed April 24 - 26. All Distributors and Preferred Customers are welcome to purchase products from the Convention Store instead.
Can I transfer my ticket on-site?
All name assignments must be completed by March 23, 2019. No further name assignments will be allowed after March 23. There will not be any name assignments or re-assigning of names on-site during the Convention.
How do I turn on the push notifications on the Event app?
Android
Go to your phone’s settings, “Application Manager,” and select the “USANA Events” app. Make sure the checkbox for “Show Notifications” is on.
iPhone
Go to your phone’s settings and select “USANA Events”. Make sure the “Allow Notifications” button is switched on.
Who can expect to be honoured at the awards ceremony?
Distributors from the Asia Pacific region who advance to the ranks of Executive Gold Director, Executive Ruby Director, Executive Emerald Director, Executive Diamond Director, or Executive Star-Diamond Director between April 21, 2018 – March 22, 2019 (MST) will be honoured on stage.
In addition, the following top Distributors from Asia Pacific (qualifying December 30, 2017 to December 28, 2018 (MST)) will be recognised on stage in the following categories:
Top 25 Rising Stars
Rookie of the Year
Top 25 Preferred Customer Enrollers
No. 1 Preferred Customer Enroller
Top 25 Distributor Enrollers
No. 1 Distributor Enroller
Top 25 PaceSetter Creators
Growth 25
President’s Award
Top 25 Income Earners
No. 1 Income Earner
Where can I store my purchased products?
USANA products can be stored in Halls 401–403. A claim ticket will be issued and must be presented for item pickup. There is no replacement for lost claim tickets. Double-check your items at the counter when dropping off and picking up. All stored items must be picked up on the same day. A penalty of SGD100 will be charged for each unclaimed item per day.
Asia Pacific Convention will be held at the Suntec Convention Centre. Exhibitions will be held in Halls 401–403, on level 4. Workshops will be located in Halls 404–406, and 601–604. Hall 601–604 will be used for the general sessions and the awards ceremony.
How do I get to the Suntec Convention Centre?
MRT
The Mass Rapid Transit (MRT) system is the quickest and most affordable way to travel in Singapore. You can purchase standard one-time travel tickets or tourist concessions passes here. [http://www.ezlink.com.sg/home-tourist] Take the MRT to the Esplanade MRT Station, which is close to the Suntec Convention Centre. Download the route map here. [https://www.lta.gov.sg/content/ltaweb/en/public-transport/mrt-and-lrt-trains/train-system-map.html]
Bus
Singapore’s bus system can help you reach less accessible destinations. You can either use cash or purchase a stored value card, locally known as an EZ link card. [http://www.ezlink.com.sg/home-tourist] For more information about private bus service, contact SBS Transit, SMRT, or Suntec. [https://www.sbstransit.com.sg] [http://www.smrt.com.sg] [https://www.suntecsingapore.com/getting-here/]
Taxi
Definitely the most convenient way to travel in Singapore, especially if you’re travelling with a group or carrying a lot of stuff. You can hail a taxi in most parts of Singapore, but taxis are only allowed to pick up or drop off passengers at designated taxi stands in the city centre. For a list of taxi companies, click here. [https://www.lta.gov.sg/content/ltaweb/en/public-transport/taxis%20and%20private%20hire%20cars/getting-a-taxi.html]
What translation services will be available?
Asia Pacific Convention will have simultaneous translations in Mandarin, Korean, Thai, and Bahasa Indonesia at all general sessions and the award show. See the event schedule for further details on what sessions will be translated.
Who do I contact if my FM receiver doesn’t work?
Go to the information counter for assistance.
What amenities are available in the Executive Lounge?
The Executive Lounge is reserved for all Executive Gold Directors and above, including any Foundation Executive Diamonds. Qualifying members can shop at their own comfort and collect their products at the VIP store. There will be light refreshments plus access to computers. If you’re not sure if you qualify for Executive benefits, contact your local field development team.
How do I qualify for the Electronic Tourist Refund Scheme (eTRS)?
There is a tourist goods and service tax (GST) booth on level 4 to assist you. To qualify for the eTRS, you must meet the following criteria:
- You are not a Singapore citizen or permanent resident
- You are departing from Changi International Airport Departure Hall or Seletar Airport Passenger Terminal within two months from the date of purchase
- You must spend at least SG $100 on goods at Asia Pacific Convention—you may accumulate up to three same-day invoices
- The goods must not be wholly or partly consumed in Singapore
- You must show your passport and invoice to obtain an eTRS ticket from the GST tourist refund booth at Asia Pacific Convention
- At the airport, proceed to the TRS self-help kiosk with passport, the goods, the original invoice, and eTRS tickets to receive your refund
Can I visit the USANA Singapore office?
The USANA Singapore office will be closed April 24 - 26. All Distributors and Preferred Customers are welcome to purchase products from the Convention Store instead.
Can I transfer my ticket on-site?
All name assignments must be completed by March 23, 2019. No further name assignments will be allowed after March 23. There will not be any name assignments or re-assigning of names on-site during the Convention.
How do I turn on the push notifications on the Event app?
Android
Go to your phone’s settings, “Application Manager,” and select the “USANA Events” app. Make sure the checkbox for “Show Notifications” is on.
iPhone
Go to your phone’s settings and select “USANA Events”. Make sure the “Allow Notifications” button is switched on.
Who can expect to be honoured at the awards ceremony?
Distributors from the Asia Pacific region who advance to the ranks of Executive Gold Director, Executive Ruby Director, Executive Emerald Director, Executive Diamond Director, or Executive Star-Diamond Director between April 21, 2018 – March 22, 2019 (MST) will be honoured on stage.
In addition, the following top Distributors from Asia Pacific (qualifying December 30, 2017 to December 28, 2018 (MST)) will be recognised on stage in the following categories:
Top 25 Rising Stars
Rookie of the Year
Top 25 Preferred Customer Enrollers
No. 1 Preferred Customer Enroller
Top 25 Distributor Enrollers
No. 1 Distributor Enroller
Top 25 PaceSetter Creators
Growth 25
President’s Award
Top 25 Income Earners
No. 1 Income Earner
Where can I store my purchased products?
USANA products can be stored in Halls 401–403. A claim ticket will be issued and must be presented for item pickup. There is no replacement for lost claim tickets. Double-check your items at the counter when dropping off and picking up. All stored items must be picked up on the same day. A penalty of SGD100 will be charged for each unclaimed item per day.